Question 1

Does Scout decide who gets hired?

Accepted Answer

No. Scout never rejects a candidate on its own. It asks your questions, scores each call with notes and flags answers for review; your team decides who moves forward.

Question 2

Will candidates know they are talking to an AI?

Accepted Answer

Yes. Every Scout agent says it is an AI early in the call and asks before it records. That is built into every agent, so none can skip it.

Question 3

Which applicant tracking systems does Scout connect to?

Accepted Answer

Greenhouse, Workable, Recruitee, Breezy HR, BambooHR and Zoho Recruit. An admin connects the ATS once, and its jobs come into Scout.

Question 4

Do I need an ATS to use Scout?

Accepted Answer

No. You can add a job by pasting or uploading its description, then add candidates by hand or upload resumes and spreadsheets.

Question 5

Can I try an agent before it calls candidates?

Accepted Answer

Yes. Talk to the agent in your browser before you publish it, at no charge. An admin can also set a test call number so every call rings your own phone instead of a candidate's.

Question 6

When does Scout call a candidate?

Accepted Answer

When a candidate reaches a pipeline stage that an active workflow has given an agent, on a job assigned to that workflow. Automatic calls ring only inside the workspace's calling hours, in the candidate's own time; a call you place yourself rings straight away.

Question 7

What happens if a candidate doesn't pick up?

Accepted Answer

Scout tries again later. By default it makes up to 3 tries, 2 hours apart, within calling hours; an admin can change both. It retries after no answer, a busy line, voicemail or a failed call, never after a real conversation or a declined call.

Question 8

What if a candidate asks not to be called again?

Accepted Answer

The agent notes it and ends the call, and Scout places no more automatic calls to them about that job. Your team sees the request.

Question 9

Which calendars work for interview booking?

Accepted Answer

Microsoft calendars: Outlook or Microsoft 365. Scout reads only when interviewers are busy and books interviews as Teams meetings.

Question 10

Can members change workspace settings?

Accepted Answer

No. Scout has two roles, admin and member. Members do the hiring work on jobs, candidates and calls; admins manage settings, agents, workflows, billing, integrations and the team.

Question 11

How is usage charged?

Accepted Answer

Calls are charged by the second, and only when someone is on the line: no answer, busy lines and voicemail are free. Your plan's monthly credit pays first, then your wallet. Prices exclude GST, and every payment gets a GST invoice.

Question 12

Is there a free way to try Scout?

Accepted Answer

Yes. A new workspace gets 20 free minutes, which ring only your own test number. Teams in the Scout pilot get 500 free minutes on their live roles, set up with our team.

Question 13

How do I get a Scout account?

Accepted Answer

While sign-up is invite-only, apply for the pilot and we email you a sign-up link. To join an existing workspace, ask one of its admins to invite you.

Frequently asked questions

Frequently asked questions

Frequently asked questions

01Does Scout decide who gets hired?

02Will candidates know they are talking to an AI?

03Which applicant tracking systems does Scout connect to?

04Do I need an ATS to use Scout?

05Can I try an agent before it calls candidates?

06When does Scout call a candidate?

07What happens if a candidate doesn't pick up?

08What if a candidate asks not to be called again?

09Which calendars work for interview booking?

10Can members change workspace settings?

11How is usage charged?

12Is there a free way to try Scout?

13How do I get a Scout account?

Frequently asked questions

01Does Scout decide who gets hired?

02Will candidates know they are talking to an AI?

03Which applicant tracking systems does Scout connect to?

04Do I need an ATS to use Scout?

05Can I try an agent before it calls candidates?

06When does Scout call a candidate?

07What happens if a candidate doesn't pick up?

08What if a candidate asks not to be called again?

09Which calendars work for interview booking?

10Can members change workspace settings?

11How is usage charged?

12Is there a free way to try Scout?

13How do I get a Scout account?