Billing, credit and plans
Scout charges per second for calls that connect, first from your plan’s monthly credit and then from your wallet. Admins manage it all on the Billing page. For current prices, see Scout pricing.
Before you start
- You are an admin of the workspace. Members who open Billing see that they don’t have access.
Open Billing#
Click Billing & upgrade on the plan card near the bottom of the sidebar. The page has four tabs: Statement, Plans, Invoices and Billing details. Beside them, the Balance card shows your plan credit and wallet, Your rates shows what a minute costs you, and Included lists what your plan includes.
How calls are charged#
- Calls are priced per minute and charged by the second.
- Only calls where someone was on the line are charged. No answer, a busy line, voicemail and failed calls are free.
- Testing an agent in your browser is free.
- Your plan’s credit pays first, at your plan’s rate. When it runs out, calls carry on from your wallet at pay-as-you-go rates.
- A video interview is charged the same way, per second the candidate was in it, at a higher rate shown in Your rates.
- A call in progress is never cut off. When credit and wallet are both used up, no new calls start until you add money.
Plan credit refills each month, on yearly plans too, and unused credit doesn’t roll over. Wallet money stays valid for 12 months. The Statement tab lists every call, payment and credit as it happens; filter it by Calls, Money added or Plan.
When credit runs low or out#
At 80% of the month’s plan credit used, Billing shows: “You’ve used 80% of this month’s plan credit. Calls carry on from your wallet when it runs out.” Admins are notified too.
When plan credit and wallet are both used up, Billing shows Calls are paused. and calls stop with Out Of Credit. Click Add money to resume. See Calls aren’t going out.
Add money to your wallet#
On the Balance card, click Add money.
Pick an amount, or type one in Or another amount.
ResultThe dialog shows the wallet credit, GST and what you pay.
Click the Pay button and complete the payment.
- Payments go through Razorpay: UPI, cards or netbanking.
ResultThe money appears in your wallet, usually within a few minutes.
Choose or change a plan#
A plan gives you calling credit each month at a lower rate per minute. Compare plans on the Plans tab, or in Scout pricing.
Open the Plans tab.
Choose Monthly or Yearly · 1 month free.
Click the plan’s Upgrade to or Switch to button and complete the payment.
Result“Your new plan is active and its credit is ready to use.”
- A new plan starts today. Unused credit from your old plan moves to your wallet, so nothing you’ve paid for is lost.
- Growth and Team are for company workspaces, so a personal workspace doesn’t see them.
- Cancel plan stops the plan renewing. It stays until the end of the period, then you move to pay as you go.
- Need more than Team? Contact us about Enterprise.
Add phone numbers or capacity#
The Included card lists your Phone numbers, Calls at once, Video interviews at once, Seats, Voice clones and Digital twins, with how many are in use now. Where you can add more, it shows + Add:
- Phone numbers: opens the number purchase. See Get a phone number.
- Calls at once: on Team and Enterprise. You request it, and it is usually set up within a working day.
- Video interviews at once: on Growth, Team and Enterprise. It works straight away.
On other plans, the dialog says which plans offer more and links to See plans. Seats aren’t sold one by one: for more seats, move to a bigger plan. When all your calls at once are busy, the next call waits; see All lines are busy.
Invoices and GST#
Prices exclude 18% GST, which is added when you pay. Every payment gets a GST invoice. Find them on the Invoices tab and download each with PDF. Scout also emails each invoice, as a PDF, to the Invoices to address, or to your admins when it’s empty.
Open the Billing details tab.
Fill in Legal name, GSTIN, State, Invoices to and Address.
- Add a GSTIN so your company can claim the GST back. With a GSTIN, the state is taken from it.
Click Save details.
ResultYour next invoices carry these details.
The free trial#
A new workspace starts on pay as you go with 20 free minutes, and the header shows a Free trial badge. On the trial, calls come from Scout’s shared trial line and ring only your own test number, so you can try Scout on yourself. Add money to your wallet to move to pay as you go and call candidates. See Calls aren’t going out.