Troubleshooting

Fixes for the problems people hit most, and how to reach the Scout team.

In this section

• Admins and membersCalls aren’t going outA candidate reached a stage and nobody called them? Check these conditions in order: workflow, stage, job, calling hours, number, credit and lines.
• Admins and membersSign-in and access problemsFix sign-in problems: an unverified email, an expired link, too many attempts, a lost authenticator, invite-only sign-up, invitations and pages you can’t open.
• AdminsATS connection problemsFix an ATS connection that needs attention, jobs or applicants that don’t show up in Scout, write-back that doesn’t arrive, and know what disconnecting removes.
• Admins and membersImport problemsFix bulk candidate imports: unreadable files and spreadsheets, size and row limits, the phone column, rows with no phone number, and confirming many calls.
• Admins and membersGet helpReach the Scout team from the Help & feedback panel in the console, know what to include in a report, rate a call, or use the contact page without an account.